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Frequently Asked Questions

If you can't find the information you're looking for, feel free to reach out to our dedicated support team for further assistance.

This service is for anyone in need of medical services who wants to quickly find the right clinic or hospital for their case — from the comfort of their own home, without wasting time contacting each provider individually.

Cases are automatically translated into your clinic's local language upon arrival, alongside the original text, so language is never a barrier to responding quickly.

No. Submitting a case is completely free and doesn't require creating an account — just fill out the form with your case details. CareProposal's goal is to make quality healthcare accessible worldwide, not to charge patients.

Clinics and hospitals must be accredited according to their country's standards and complete our verification process, including proof of licensing and relevant certifications. To receive case notifications matched to their specialty and location, clinics maintain an annual subscription. This keeps the network active and ensures patients are matched only with clinics genuinely ready to respond.

CareProposal gives you fast, direct access to a global network of accredited clinics and hospitals. Instead of contacting providers one by one, your case reaches the right specialists instantly — and interested clinics respond directly to you with their offer, so you can compare and decide.

We take patient privacy seriously. Your case details and any medical documents you upload are shared only with clinics matched to your specific case — never published publicly or shared with unrelated third parties.

No account needed. Just fill out the case form with your location, a description of your condition or treatment needed, and any relevant documents (X-rays, medical records, etc.). Our system automatically identifies the right medical specialty and routes your case to matching clinics.

A clear description of your symptoms, diagnosis, or the treatment you're looking for, plus your preferred location(s) and an email address where clinics can reach you. You can also attach relevant medical documents to help clinics assess your case accurately.

Interested clinics reply directly to your email with their offer and next steps. From there, you communicate directly with the clinic to discuss scheduling, pricing details, and any questions — no middleman.

CareProposal does not process payments between patients and clinics. Once you agree on treatment details with a clinic, you pay them directly, following whatever arrangement you both agree on.

Contact us by phone or email right away. We take this seriously and may exclude clinics from our network for this kind of behavior.

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